Contact Us
How Can We Help?
Whether you have questions about cold plunges, red light therapy, infrared saunas, or need help with an existing order, our team is ready to assist.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days, so total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on recovery equipment?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy for full details.
What is your return policy for large items like cold plunges?
We want you to be completely satisfied with your purchase. If something is not right, please contact our support team within the return window outlined in our Return Policy. We will walk you through the process and ensure everything is handled smoothly.
Can I exchange my item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability and condition. Reach out to our team via email or phone and we will help determine the best path forward, whether that is an exchange or a return and reorder.
How do I choose between a cold plunge, red light panel, or infrared sauna?
Each modality serves a different purpose in your recovery routine. Cold plunges focus on cold exposure, red light therapy targets light-based recovery, and infrared saunas provide heat therapy. If you need help deciding which is right for your space and goals, our team is happy to walk you through the options.
What are the power requirements for your infrared saunas and red light devices?
Power requirements vary by model and are listed on each product page. Most red light therapy devices use a standard household outlet, while some larger infrared saunas may require a dedicated circuit. Check the product specifications or contact us for help with setup planning.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
Every message is read and responded to within one business day by a real member of our team.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Tracked Shipping
Every order ships with full tracking so you always know exactly where your recovery gear is.
Dedicated Support
Owned and operated by Recovery Room Gear, our team provides personalized guidance from purchase through setup.
